The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright
  • All content appearing on this Web site is the property of:

    The Birdhouse Depot
    Rob Riedl Enterprises
    1717 130th Street Ct S
    Tacoma, WA 98444

    Copyright ©2011-2019 Rob Riedl Enterprises. All rights reserved.

    As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright ©2011-2019 Rob Riedl Enterprises. All rights reserved.

  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Rob Riedl Enterprises and/or The Birdhouse Depot or any third party, except as expressly granted herein.

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Rob Riedl Enterprises, The Birdhouse Depot and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Rob Riedl Enterprises and/or The Birdhouse Depot believes that customer conduct violates applicable law or is harmful to the interests of Rob Riedl Enterprises, The Birdhouse Depot, and its subsidiaries.

  • Privacy Policy
  • What information do we collect?
    We collect information from you when you register on our site or place an order.

    When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.

    What do we use your information for?
    Any of the information we collect from you may be used in one of the following ways:

    To process transactions:
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

    To send periodic emails:
    The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
    Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

    How do we protect your information?
    We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

    We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

    After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

    Do we use cookies?
    Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

    We use cookies to help us remember and process the items in your shopping cart.

    If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

    Do we disclose any information to outside parties?
    We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    California Online Privacy Protection Act Compliance:
    Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

    As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by signing in to their account and going to the 'My Account' page. When you register online at, only your name, address, email address, telephone, username and password are stored; therefore, only these items can be changed or edited. We do not store your credit card information with your registration, or anywhere else on our webstore.

    Childrens Online Privacy Protection Act Compliance:
    We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

    Online Privacy Policy Only
    This online privacy policy applies only to information collected through our website and not to information collected offline.

    Your Consent
    By using our site, you consent to our web site privacy policy.

    Changes to our Privacy Policy
    If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

    This policy was last modified on May 3rd, 2011

    Contacting Us
    If there are any questions regarding this privacy policy you may contact us using the information below.
    1717 130th Street Ct S
    Tacoma, Washington 98444
    United States

  • Shipping & Delivery
  • Ship to Countries: At this time, we ship merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, we ship our products to Canada, but not to other international locations (large orders to other countries will be considered--email with details). The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

    Shipping Carriers: Our primary and first choice of shipper is FedEx Home Delivery(TM) and FedEx Ground(TM) due to shipping rates and outstanding track record for on-time delivery. We also use UPS, USPS Priority Mail, and USPS/FedEx SmartPost(TM), and reserve the right to ship via whichever means and method that makes the most sense to us.

    Shipping Rates: Shipping charges/rates are based many factors, including, but not limited to, product sizes, weights, and volume; box sizes and number of boxes to fill your order; your location and whether it's a residential or commercial delivery area; and myriad other particulars. The best way to determine the cost of shipping is to begin an online order for the products you wish to purchase and follow the online screens until you get to the shipping screen. On that screen, you'll have a minimum of three options to evaluate and select from. FedEx is defaulted and is usually the least expensive, but feel free to select another method.

  • International
  • Shipments to Canada: Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

    All unpaid charges/duties/fees that are NOT paid by the recipient and subsequently billed to Rob Riedl Enterprises and/or The Birdhouse Depot shall be charged to the customer using the crediti card account from the original order. Charges will be billed at actual cost plus 15% in addition to a 30% processing and handling fee.

    Shipping laws are different in each country. It is your responsibility, the purchaser, to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. The Birdhouse Depot and/or Rob Riedl Enterprises is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

  • Sales Tax
  • The Birdhouse Depot charges Washington (state) sales tax for merchandise ordered on this Web site and shipped to locations within Washington. Washington sales tax rates are based on the applicable location (county) to which the order is being shipped.

    Sales tax is NOT collected on orders shipped outside of Washington state. There is no need to fax or mail tax-exempt certificates/information for orders shipped outside of Washington state. However, tax exempt certificates and/or reseller permits are required for tax-exempt agencies located within Washington. Email signed permits and certificates to

  • Return Policy
  • Payments: You may purchase merchandise from this Web site by using any one of the payment options listed on the checkout screen. Current payment options are: Visa, MasterCard, PayPal, Personal Checks (allow up to 8 weeks for personal checks to clear), Purchase Orders followed by business check payment (more on purchase orders follows), and cash for onsite pickup. We, The Birdhouse Depot and/or Rob Riedl Enterprises reserve the right to change our payment procedures at any time without prior notice to you.

    Purchase Orders and Payments: Purchase order payment terms are "Net 30." This means payment is due to us no later than 30 days after the day the order left our location. Purchase Order payments not received after 30 days are considered late. If payment is not received on time, future orders via "Purchase Order" may not be granted, future discounts may be lowered or discontinued entirely, and negative reports to the top 3 credit reporting agencies may result.

    Shipping Terms: Shipping terms are "FOB Shipping Point." This means that the shipment belongs to you, the customer, once it leaves our location. In the event of a damaged and/or lost shipment, we will, however, in most case settle the claim for you, replace the shipment/order, and/or refund the order.

    Return Policy: If we made a mistake, we will do whatever necessary to correct the problem at no cost to you, the customer. Period.

    If you changed your mind about a particular order? No problem (see following conditions). You have 30 days from the time your order left our location to return any unopened, unused, and/or unassembled basic kits, basic assembled houses or feeders, or bargain houses or feeders in new cedar or aged wood. Deluxe kits and deluxe assembled versions of houses and feeders are not authorized for return due to the surface of the wood and how easily they could be returned in non-saleable condition.

    Original shipping charges and/or fees are not refunded and all return shipping/fees are the responsibility and burden to you, the customer. Returns of like models with quantities of 10 or more are subject to a 20% restocking charge. If considering a return, call or email to receive a return authorization (RA) number. Orders returned without an RA # and/or sufficient evidence of correspondence (email return agreement) are subject to, and will be charged, no less than thirty percent (30%) of the initial order to cover restocking and/or processing fees and costs.

    At the latest, refunds will be issued on the last billing day of the month, and via the like method initial payment was received, i.e., if you paid with your Visa card, your Visa card will be credited.

  • Miscellaneous
  • VOID WHERE PROHIBITED: Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. The Birdhouse Depot, Rob Riedl Enterprises, and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

    MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and The Birdhouse Depot and/or Rob Riedl Enterprises with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and The Birdhouse Depot and/or Rob Riedl Enterprises with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by The Birdhouse Depot and/or Rob Riedl Enterprises. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.