The Birdhouse Depot is owned and operated by Rob Riedl Enterprises of Tacoma, Washington, and we've been in the birdhouse and birdhouse kit business for about 20 years. Our online presence is just under that at roughly 18 years. Of the thousands of orders we've received and promptly filled, we've had fewer than ten returns--we take great pride in that and will do everything possible to make sure it continues by ensuring our customers are not only satisfied, but happy with our service, delivery, and products.